Man With A Van Bermondsey Terms and Conditions

These terms and conditions set out the basis on which man with a van Bermondsey services are supplied to customers across the UK. By making a booking, the customer agrees to these terms in full. They are designed to make the service clear, fair, and consistent, while protecting both the customer and the service provider. These terms apply to domestic and commercial transport, collections, deliveries, loading support, and related moving assistance, unless a separate written agreement states otherwise. For the purposes of this document, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refers to the person booking or receiving the service.

A booking made for a man and van service in Bermondsey is a transport service only unless agreed otherwise in writing. This means we do not automatically provide packing, dismantling, storage, cleaning, or specialist handling unless clearly included in the quoted service. Any instructions given by the customer before or during the job must be accurate and complete. If the job details change, we may revise the price, timing, vehicle type, or the number of operatives required. The customer is responsible for ensuring that all items are ready for collection or delivery at the agreed time.

By using a van man service or related moving support, the customer confirms they have authority to arrange the transport of the goods and that the items are lawful to move. We may refuse any booking, or stop a job in progress, where the goods are unsafe, prohibited, misdescribed, or likely to cause damage to property, vehicles, or persons. These terms should be read alongside any written quotation, invoice, or job confirmation provided for the booking.

Booking requests may be made through the usual business channels and are only confirmed once we have accepted the job details and availability. A quotation is based on the information supplied at the time of enquiry, including item descriptions, collection and delivery points, access conditions, and any special requirements. If the customer gives incomplete or inaccurate information, the quoted price may change. A booking is not secured until the customer has received confirmation and, where requested, paid any deposit or upfront amount.

For a man with a van in Bermondsey service, the customer must ensure there is suitable access for the vehicle and that loading and unloading can take place safely. If parking restrictions, stairs, narrow access, long carries, lift delays, or other access issues are not disclosed in advance, additional charges may apply. We reserve the right to make reasonable changes to the booking if operational circumstances require it, including substituting a similar vehicle or adjusting arrival times with notice where possible.

It is the customer’s responsibility to be present, or to appoint an authorised representative, at the collection and delivery locations. The representative must be able to confirm the items to be moved, approve any necessary variations, and sign off the job if required. If no one is available to provide access, instruction, or release of goods, waiting charges, redelivery charges, or cancellation charges may apply. We are not responsible for delays caused by missing keys, incorrect addresses, inaccessible premises, or inaccurate booking information.

All prices are quoted in pounds sterling unless stated otherwise. Prices may be fixed or calculated by time, mileage, volume, number of items, labour required, or a combination of these factors. Unless expressly stated, quotes assume normal working conditions, reasonable access, and standard load sizes. Additional costs may apply for congestion, tolls, parking, waiting time, extra labour, difficult access, heavy or awkward items, out-of-hours work, or other unforeseen circumstances. Any revised charges will be explained to the customer as soon as reasonably possible.

Payment is due in accordance with the invoice, quotation, or booking confirmation. We may require a deposit to secure a booking, and in some cases full payment before work begins. Accepted payment methods will be stated at the time of booking or invoicing. If payment is not made when due, we may withhold or suspend services, retain goods where lawful until payment is settled, and charge reasonable administration or late payment fees where permitted by law. The customer remains responsible for all amounts due, including costs arising from their breach of these terms.

For man and van Bermondsey jobs involving commercial clients, the customer must ensure that any purchase order, internal approval, or company payment process is completed on time. We are not liable for internal payment delays caused by the customer’s accounting, procurement, or authorisation procedures. If a payment is reversed, disputed without valid reason, or not honoured, we may pursue recovery of the debt and any associated costs in accordance with applicable law.

Cancellations must be made as early as possible. If the customer cancels after a booking has been confirmed, cancellation fees may apply depending on the notice period and the level of preparation already carried out. If cancellation occurs on the day of the booking, or after our team has already arrived, the full charge or a substantial portion of it may be payable. Deposits may be non-refundable, especially where the booking has reserved vehicle time, labour, or specialist equipment. Any refund, if due, will normally exclude non-recoverable costs already incurred.

If we have to cancel or reschedule due to illness, vehicle breakdown, severe weather, road closures, or other events beyond our reasonable control, we will take reasonable steps to notify the customer and arrange an alternative time where possible. We are not liable for indirect losses resulting from such changes, provided we act reasonably and in good faith. Delays caused by traffic, accidents, or circumstances outside our control do not normally entitle the customer to compensation, though we will always aim to keep the customer informed.

Where a customer asks to postpone a booking, we will try to accommodate the request subject to availability. However, changes to the date, time, location, or job scope may alter the price and may require a new quotation. Repeated changes or late amendments may be treated as cancellation and rebooking. In all cases, the customer should understand that our schedule is set aside specifically for the booked job and may become unavailable to other customers once reserved.

Our liability is limited to losses caused directly by our negligence, breach of contract, or wilful misconduct. We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, we are not responsible for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss. The customer is encouraged to arrange suitable insurance for high-value, fragile, or irreplaceable items.

Before transit begins, the customer should inform us of any items that are especially valuable, fragile, antique, sentimental, confidential, or commercially sensitive. Unless agreed in writing, we do not provide specialist insurance, valuation, or appraisal services. Any handling assistance is provided on the basis that the goods are suitably packed and prepared by the customer unless we have expressly agreed to pack them ourselves. We accept no responsibility for damage arising from inadequate packing, pre-existing defects, inherent weakness, or item instability.

During loading, transit, and unloading, items may be moved by hand or using equipment appropriate to the job. The customer must ensure that goods are safe to lift and transport. If an item is too heavy, unsafe, or likely to cause injury or damage, we may refuse to move it. If we agree to move such an item, any risk arising from the item’s own condition, packaging, or structure remains the customer’s responsibility unless damage is caused by our proven negligence.

It is the customer’s duty to ensure that any waste, unwanted goods, packaging, or discarded materials handled during a job are dealt with lawfully. We operate in line with UK waste regulations and will only remove, transport, or dispose of waste where we are legally permitted to do so and where the service has been clearly agreed in advance. Waste transfer notes, duty of care obligations, and any relevant documentation may be required depending on the nature and amount of waste.

We do not knowingly transport hazardous waste, asbestos, chemicals, gas cylinders, clinical waste, electrical waste requiring special treatment, or other regulated materials unless the service has been specifically agreed and all legal requirements have been met. The customer must truthfully describe any waste or refuse included in the booking. If prohibited materials are presented, we may decline to move them and may charge for the wasted attendance time. Any fines, penalties, or enforcement action arising from undeclared or unlawful waste remain the customer’s responsibility, except where caused by our direct fault.

Where a man with a van service includes disposal or disposal-linked collection, the customer confirms that they have the legal right to dispose of the goods and that the items are not stolen, fly-tipped, or otherwise unlawfully deposited. We may request evidence of ownership or authority to dispose of items where appropriate. Goods left for disposal become waste only when accepted for that purpose under an agreed and lawful arrangement. Items retained for reuse, resale, or transfer remain the customer’s property until formally handed over.

We will use reasonable care and skill in carrying out the service. However, the customer must protect floors, walls, doors, lifts, communal areas, and access routes where special protection is needed. Unless otherwise agreed, we are not responsible for pre-existing damage, structural weakness, or wear and tear caused by normal handling. If we are asked to work in confined or challenging premises, the customer accepts that minor scuffs or incidental marks may occur despite reasonable care, particularly where access is restricted.

Any claim for loss or damage must be reported as soon as reasonably possible and, in any event, within a reasonable time after delivery or completion of the job. The customer should keep any damaged items, packaging, and supporting evidence available for inspection. We may require photographs, receipts, or other proof to assess the claim. No liability will arise unless we are given a fair opportunity to investigate the issue. This does not affect any statutory rights the customer may have under UK law.

If the customer causes delay, damage, or additional work through misrepresentation, poor packing, unsafe access, or failure to comply with these terms, we may charge for any resulting costs, including waiting time, extra labour, redelivery, storage, or disposal. The customer also agrees to indemnify us against claims made by third parties arising from the customer’s instructions, property, or goods, except to the extent that such claims are caused by our negligence or breach of contract.

We may suspend or terminate a booking immediately if the customer behaves abusively, provides false information, requests unlawful conduct, or creates an unsafe working environment. In such cases, any charges already incurred may remain payable. We may also refuse to continue where the booked vehicle or personnel are being used in a way that is outside the agreed scope, or where continuing would place anyone at risk.

These terms are governed by the laws of England and Wales. Any dispute arising from or connected with a man with a van Bermondsey booking, including questions about interpretation, performance, payment, cancellation, or liability, shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

Nothing in these terms affects your statutory rights as a consumer under UK law. If there is a conflict between these terms and any mandatory legal obligation, the legal obligation will prevail. These terms may be updated from time to time to reflect changes in the service, operational requirements, or applicable law. The version in force at the time of booking will usually apply to that booking unless a later written agreement states otherwise.