Privacy Policy

Man With a Van Bermondsey Privacy Policy

This Privacy Policy explains how Man With a Van Bermondsey collects, uses, stores, and protects personal data relating to customers and prospective customers in the Bermondsey area. It also sets out your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

By using our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Man With a Van Bermondsey customers, prospective customers, and website visitors located in the Bermondsey area and surrounding locations we serve. It covers personal data collected when you contact us, request a quote, make a booking, use our removal and transport services, or communicate with us in any other way.

Data Controller

Man With a Van Bermondsey is the data controller responsible for determining how and why your personal data is processed in connection with our services. References in this policy to we, us, or our refer to Man With a Van Bermondsey as the data controller.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identity and contact details, such as your name, address, service address, and general location details in the Bermondsey area, along with your preferred contact details.

Service and booking information, such as details of the services you request, the date and time of your move or transport, collection and delivery addresses, property access details, and information about items to be moved.

Communication records, such as information you provide when you contact us by phone, online form, or other channels, including enquiries, complaints, and feedback.

Payment and transaction data, such as records of payments made to us and from us, and related billing information necessary to process and confirm your payment for our services. We do not store full card details when payment is processed through third party payment providers.

Technical and usage data, such as basic information from your interactions with our website, including approximate location data, device information, and how you navigate our pages, where this is collected through necessary cookies or similar technologies.

Any other information you choose to provide that is relevant to delivering our man and van services safely and efficiently.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote, make a booking, or ask a question about our services. This may be by phone, through an online form, or in person at the time of providing services.

We may also collect personal data automatically when you visit our website, such as limited technical and usage data, using essential cookies or similar technologies that help us operate and secure our website.

In certain cases, we may receive your information from third parties, such as comparison or referral services, where you have provided your details to them and asked to be referred to local man and van providers in Bermondsey.

Lawful Bases for Processing

We only process your personal data when we have a lawful basis to do so under the UK GDPR. Depending on the circumstances, we rely on the following lawful bases:

Performance of a contract: We process your personal data to provide quotations, confirm bookings, arrange and deliver our man and van services, handle payments, and communicate with you regarding your booking.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests, such as improving our services, managing our relationship with customers, keeping records of past moves, obtaining feedback, and protecting our business and property. We balance these interests against your rights and expectations.

Legal obligations: We process certain data to comply with legal and regulatory requirements, such as maintaining tax and accounting records or cooperating with lawful requests from authorities.

Consent: In limited circumstances, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide quotes and respond to your enquiries about our services.

To create, manage, and fulfil your bookings, including planning routes, scheduling staff, and coordinating logistics in the Bermondsey area.

To communicate with you before, during, and after your service, for example to confirm details, provide updates, or follow up on any issues.

To process and record payments, issue invoices or receipts, and maintain financial records.

To manage customer relationships, including feedback gathering, complaint handling, and general customer support.

To improve and develop our services and the efficiency of our operations.

To keep appropriate business records and comply with legal obligations.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where this is necessary to provide our services or manage our business. These third parties act as data processors or, in some cases, independent controllers.

Data processors may include:

Payment processing providers that securely handle your card or other payment details.

IT and hosting providers that store or manage our digital systems, including our website and booking tools.

External service providers such as accountants or administrative support, who assist with our business operations.

Where our drivers or helpers operate as contractors, they may receive the minimum necessary personal data, such as your name, address, and contact details, to perform the booked services.

We require all processors to handle your data securely and only in accordance with our instructions and applicable data protection law.

International Transfers

We aim to keep your personal data within the United Kingdom and, where possible, the European Economic Area. If we use service providers based outside these locations, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protection, to ensure your data remains secure and your rights are protected.

Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected and to meet any legal, accounting, or reporting requirements.

In general, we keep core customer and booking information for a period that allows us to manage our relationship with you, respond to queries, and keep proper business records in line with statutory limitation periods.

Payment and invoicing records are kept for the periods required by tax and accounting laws. When we no longer need your personal data, we will securely delete or anonymise it.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. These measures include access controls, secure storage practices, staff awareness, and limiting the data shared with third parties to what is strictly necessary.

While we take all reasonable steps to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Under the UK GDPR, you have several rights regarding your personal data, subject to certain conditions and exemptions. These include:

Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data.

Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, such as while we verify its accuracy or our grounds for processing.

Right to object: You can object to certain types of processing based on our legitimate interests, and we will stop unless we have compelling legitimate grounds or need the data for legal claims.

Right to data portability: You may have the right to receive the personal data you provided to us in a structured, commonly used, and machine readable format and to request that we transfer it to another controller, where technically feasible.

Where we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Exercising Your Rights

If you wish to exercise any of your data protection rights or have questions about how we handle your data, you can contact us using the contact details provided on our website or through the usual communication channels you use with us. We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with the Information Commissioner's Office in the United Kingdom if you believe your data protection rights have been infringed. We would, however, appreciate the opportunity to address your concerns first.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. The updated version will be effective from the date it is posted. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.