Terms and Conditions

Man With a Van Bermondsey Terms and Conditions

These Terms and Conditions apply to all services provided by Man With a Van Bermondsey. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions. They form the basis of the contract between you and Man With a Van Bermondsey for removal and related services within our service area and beyond.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Client means the person, firm or company who requests the services.

We, us, our means Man With a Van Bermondsey.

Services means any removal, transport, loading, unloading, packing, delivery, collection, or related services we agree to provide.

Booking means a confirmed request by the Client for Services on a specified date and time, whether made online, in writing, or verbally.

Goods means any items, personal belongings, furniture, equipment or property that we are requested to move, handle or transport.

2. Scope of Services

We provide man and van removal services, including local household moves, office moves, student moves, light haulage and related transport services. Services are available within our normal operating area and, where agreed, to other locations in the UK.

Any Services we perform are limited to those expressly agreed at the time of booking or subsequently confirmed in writing. We reserve the right to decline any job that we reasonably consider unsafe, unlawful, unsuitable for our vehicle, or beyond our operational capacity.

3. Booking Process

3.1 You may request a quotation by providing details of the collection and delivery addresses, the nature and approximate quantity of Goods, access conditions and any special requirements.

3.2 Quotations are based on the information you supply. It is your responsibility to ensure that all details provided are accurate and complete. If the actual job differs from the information provided, we may adjust the price accordingly.

3.3 A booking is only confirmed when we expressly accept it and provide you with a date, time window and, where applicable, an estimated duration or fixed fee. Provisional discussions or indicative prices do not constitute a confirmed booking.

3.4 We may require a deposit or prepayment to confirm your booking, particularly for larger moves, long-distance jobs or services scheduled at peak times. If a deposit is required, this will be communicated at the time of booking.

3.5 You are responsible for ensuring that someone with authority is present at both collection and delivery addresses at the agreed time to grant access, give instructions and sign any documentation as required.

4. Prices and Quotations

4.1 Prices may be based on hourly rates, fixed fees, or a combination of both, as specified in your quotation or booking confirmation.

4.2 Hourly rate bookings are charged from the time the vehicle and team arrive at the collection address or the agreed start time, whichever is later, until completion at the final delivery address or other agreed location.

4.3 All quotations are given on the assumption of reasonable access, including suitable parking, normal stair access and the ability to complete within standard working hours. Additional charges may apply for restricted access, waiting time, additional labour, out-of-hours work, congestion or parking charges, tolls and ferry costs.

4.4 Unless otherwise stated, all prices are exclusive of any applicable taxes or duties which may be charged in addition and which you agree to pay.

5. Payments

5.1 Payment terms will be confirmed at the time of booking. We may require payment in advance, payment on completion, or a combination of deposit and balance on completion.

5.2 Payment must be made using an accepted method as notified by us. We reserve the right to refuse to commence or continue Services if payment terms have not been met.

5.3 Any additional charges incurred during the job, including extended time, extra items, waiting time, parking charges or congestion charges, are payable by you and may be added to the final bill.

5.4 If payment is not made when due, we reserve the right to charge interest on overdue sums and to recover any reasonable costs of collection, including legal fees, in accordance with applicable UK law.

6. Cancellations and Amendments

6.1 If you need to cancel or amend your booking, you must notify us as soon as possible. Cancellation or amendment charges may apply depending on the notice given.

6.2 Where you cancel with more than 48 hours notice before the scheduled start time, we will normally cancel without charge, although any non-refundable third-party costs already incurred may be payable.

6.3 Where you cancel within 24 to 48 hours of the scheduled start time, we may charge up to 50 percent of the quoted price to cover allocated resources and lost opportunity.

6.4 Where you cancel within 24 hours of the scheduled start time or fail to be present or provide access at the agreed time, we may charge up to 100 percent of the quoted price.

6.5 If you wish to amend the date, time, addresses, or scope of work, we will try to accommodate this but cannot guarantee availability. Changes may result in amended pricing.

6.6 We may cancel or postpone the Services where necessary due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, illness, accidents, or other events that make it unsafe or impossible to proceed. In such cases, our liability is limited to refunding any prepayments made for the affected Services or rescheduling by mutual agreement.

7. Client Responsibilities

7.1 You are responsible for:

Ensuring that the Goods are suitably packed, labelled and ready for transport, unless packing services have been explicitly agreed.

Ensuring that all items to be moved are clearly identified and accessible.

Arranging suitable parking and any necessary permits or permissions at both collection and delivery addresses.

Ensuring that properties, access routes, staircases, lifts and doorways are suitable for the Goods to be moved safely.

7.2 You must not ask our team to move items that are unsafe, excessively heavy, illegal, hazardous or prohibited, including but not limited to:

Explosives, flammable or combustible materials.

Illegal drugs or substances.

Firearms, weapons or ammunition.

Cash, jewellery, important documents, or items of exceptional value that are better transported personally.

7.3 You must inform us in advance of any fragile, high-value, unusually heavy or delicate items so that we can assess whether they can be moved safely and on what terms.

8. Our Responsibilities

8.1 We will provide Services with reasonable care and skill and in accordance with these Terms and Conditions.

8.2 We will take reasonable measures to protect your Goods and property during the move, using appropriate handling techniques and equipment where practical.

8.3 We will make reasonable efforts to adhere to agreed times, but stated arrival or completion times are estimates only and may be affected by traffic, weather, or other factors beyond our control.

9. Liability and Limitations

9.1 We are not liable for loss or damage arising from your failure to comply with these Terms and Conditions, including incorrect information provided at booking, inadequate packing, or failure to prepare items for transport.

9.2 Our liability for loss of or damage to Goods, where such loss or damage is due to our negligence, is limited to the reasonable repair or replacement cost of the affected items, subject to any applicable overall cap set out in your quotation or booking confirmation.

9.3 We will not be liable for:

Any loss or damage caused by inherent defects, pre-existing damage, wear and tear, or the fragile nature of certain items.

Damage to items that were not adequately packed or protected by you where packing was your responsibility.

Loss of value, indirect or consequential losses, loss of profit, loss of income, business interruption or similar losses.

9.4 We are not liable for damage to property where the risk arises from your request to move Goods in circumstances where it is reasonably foreseeable that damage may occur, for example moving large items through narrow spaces. We may advise you of such risks and, if you insist that we proceed, you do so at your own risk.

9.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within 7 days of completion of the Services, providing sufficient details to identify the issue. Failure to notify within this period may prejudice our ability to investigate and may limit or extinguish any liability.

10. Insurance

10.1 We maintain appropriate insurance cover for our operations in line with industry practice and applicable UK regulations.

10.2 Our insurance is subject to the terms, conditions and exclusions of the relevant policy. You may wish to arrange additional cover for high-value or particularly fragile items, as our standard cover may not fully compensate your loss in all circumstances.

11. Waste and Disposal Regulations

11.1 We are not a general waste disposal company. We will only remove waste or unwanted items where this has been explicitly agreed in advance and in compliance with relevant UK waste regulations.

11.2 We will not remove hazardous, clinical or prohibited waste. This includes but is not limited to chemicals, solvents, asbestos, gas cylinders, paint tins containing liquid, biological waste or any material classified as hazardous under UK law.

11.3 Where we agree to remove waste or unwanted items, you confirm that you have lawful authority to dispose of such items and that they do not contain prohibited materials.

11.4 Any fees charged for disposal are based on lawful transfer and disposal costs. Additional charges may apply if the nature or quantity of waste differs from the information provided or if we incur additional disposal costs under applicable regulations.

12. Parking, Access and Delays

12.1 You are responsible for arranging suitable parking at collection and delivery locations. Any parking fines, penalties or charges arising directly from the Services are payable by you unless caused by our error.

12.2 You must ensure that our vehicle can gain reasonable access to the properties. We are not responsible for delays or inability to complete Services due to restricted access, locked doors, absent keys, or other access issues.

12.3 Waiting time caused by access problems, delays in your preparation, or other factors under your control may be charged at our standard hourly rate.

13. Complaints

13.1 If you are dissatisfied with any aspect of our Services, you should raise your concerns with us as soon as possible so that we can seek to resolve the issue.

13.2 We will investigate complaints in a fair and timely manner and may request supporting information or evidence where relevant.

14. Data Protection and Privacy

14.1 We will collect and use your personal data only for the purpose of managing your booking, providing Services, processing payments and communicating with you.

14.2 Personal data will be handled in accordance with applicable UK data protection laws. We will not sell your personal data to third parties.

15. Changes to These Terms

15.1 We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.

15.2 Any material changes will be made available on our service information and may be provided to you on request.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written quotation or booking confirmation, set out the entire agreement between you and us in relation to the Services and supersede any prior discussions, correspondence or understandings.

18.2 No variation of these Terms and Conditions shall be effective unless agreed by us in writing.